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Shipping policy
Last Updated: Sep 23, 2025
Overview
At LiberNovo, we are committed to delivering your LiberNovo Omni chair promptly and securely. This Shipping Policy outlines the details of our shipping process for orders placed on ca.libernovo.com.
At LiberNovo, we are committed to delivering your LiberNovo Omni chair promptly and securely. This Shipping Policy outlines the details of our shipping process for orders placed on ca.libernovo.com.
Shipping Destinations
We ship to addresses within Canada. Free standard shipping is available for eligible orders across Canada, excluding restricted addresses. And PO Box and military mailing addresses (including CFPO) are not supported due to carrier restrictions. For further assistance or custom quotes, please contact our Customer Support team at support@libernovo.com.
We ship to addresses within Canada. Free standard shipping is available for eligible orders across Canada, excluding restricted addresses. And PO Box and military mailing addresses (including CFPO) are not supported due to carrier restrictions. For further assistance or custom quotes, please contact our Customer Support team at support@libernovo.com.
Shipping Costs
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Standard Shipping: Free for all orders
Processing Time
Orders are typically processed within 1-2 business days. During peak periods (e.g., Kickstarter campaigns), processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order ships.
Delivery Time
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Delivery time ranges from 5 to 8 business days.
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Delivery times may vary due to factors such as weather, carrier delays, or incorrect address information. LiberNovo is not responsible for delays caused by these external factors.
Shipping Carriers
We partner with trusted carriers such as UPS, Purolator, and Canada Post to ensure safe delivery. All shipments are insured and trackable.
We partner with trusted carriers such as UPS, Purolator, and Canada Post to ensure safe delivery. All shipments are insured and trackable.
Curbside Delivery
Deliveries are curbside, meaning the carrier will leave the package at the entrance of your provided address. For large items like the LiberNovo Omni chair, please ensure someone is available to receive and move the package indoors.
Deliveries are curbside, meaning the carrier will leave the package at the entrance of your provided address. For large items like the LiberNovo Omni chair, please ensure someone is available to receive and move the package indoors.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your account on ca.libernovo.com.
Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your account on ca.libernovo.com.
Shipping Issues
If your order is damaged, lost, or not delivered as expected, please contact us within 7 days of the estimated delivery date at support@libernovo.com. We will work with the carrier to resolve the issue or provide a replacement.
If your order is damaged, lost, or not delivered as expected, please contact us within 7 days of the estimated delivery date at support@libernovo.com. We will work with the carrier to resolve the issue or provide a replacement.
